tag:blogger.com,1999:blog-7251099136291027173.post6052718404138604931..comments2023-05-11T14:05:47.856+02:00Comments on Customer Process Management Blog: Smiling customers at Zappos.comCPMhttp://www.blogger.com/profile/02565794808944140507noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7251099136291027173.post-54415739919567734902010-09-07T09:14:58.504+02:002010-09-07T09:14:58.504+02:00@ Chad H: From a stragtegical point of view I woul...@ Chad H: From a stragtegical point of view I would say they measure their team on customer satisfaction, customer loyalty and (low) customer effort. For Zappos consideres the CLT as a marketing team.CPMhttps://www.blogger.com/profile/02565794808944140507noreply@blogger.comtag:blogger.com,1999:blog-7251099136291027173.post-92114966917707449792010-09-07T03:34:49.669+02:002010-09-07T03:34:49.669+02:00Good post - do you know what they do measure their...Good post - do you know what they do measure their team on?Chadhttps://www.blogger.com/profile/03192337361852995222noreply@blogger.com