tag:blogger.com,1999:blog-7251099136291027173.post8491406266537420196..comments2023-05-11T14:05:47.856+02:00Comments on Customer Process Management Blog: Customer Process Management enhances satisfactionCPMhttp://www.blogger.com/profile/02565794808944140507noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-7251099136291027173.post-20369105426623625042011-07-23T01:20:23.472+02:002011-07-23T01:20:23.472+02:00You are right, satisfy the customer the first time...You are right, satisfy the customer the first time and you don't have to worry about trying to do it again and again (and failing). Of course, this has to be done on all levels of management, not just customer management, it is about how a company treats all of its employees as well so they treat customers well in response.Just Managinghttp://essaythe.blogspot.com/2011/02/process-centered-management.htmlnoreply@blogger.com