Thursday, July 29, 2010
Pixar the great movie company, You the great customer service company
The similarity between Pixar and You is the customer focus. Exceed customers' expectations and you shall be rewarded. Customers want First Time Resolution, they want to tell their story one time and they don't want to spend a lot of time on the phone. They want the certainty, that after they contacted You, their matters are in good hands.
Maybe there is some work to do, but it is worth the effort. Happy customers spend more money and they can spread the word that Your customer service is outstanding. They can recommend You to friends and family. Just like they will do after having seen the latest Pixar movie. It's time to bring a smile on customers' faces!